Tenant Guide to Renting
APPLICATION
PROCESS: An
Application for Residential Tenancy needs to be completed and signed
by all people wishing to reside at the property. Also, please
provide the following information:
1. Payslip,
Centrelink form, or other proof of income
2. Copy
of Driver’s Licence and/or Passport (must provide photo I.D.)
3. Copy
of at least 3 rent receipts or tenant ledger
4. Copy
of phone, gas, electricity accounts or council rates notice for
4. current address
5. References
from previous landlords/agents, current employer
5. and/or others
COMMENCING
THE TENANCY: Once
your application has been approved, we will arrange an appointment
for you to sign the necessary documents and pay 2 weeks rent. You
will be required to pay the bond before you can collect the keys to
the property. It is your responsibility to have electricity and
telephone connected in your name. We recommend that you arrange
insurance for your personal contents as these are not covered the
owner’s insurance.
ENTRY
CONDITION REPORT: This
is a very important document because it safeguards the tenant’s
bond. Please check the property against the report, sign and return
it to our office within THREE (3) calendar days of the commencement
date of your tenancy, as required by the Residential Tenancies &
Rooming Accommodation Act. If you find any discrepancy with the
report, please inform our office when you return the report.
OCCUPANCY:
Only the
people originally included on the application, approved by the owner
and named on the tenancy agreement, are allowed to reside at the
property permanently.
PAYING
THE RENT: Rental Rewards is
our preferred option. This method offers tenants an easy and
convenient way to pay their rent, by using Bank
Account, Credit Card or
Debit Card. See
the brochure in your folder for full details.
REPAIRS
AND MAINTENANCE: It
is the tenant’s responsibility to report all repair and maintenance
issues to the agency. All requests for repairs must be submitted on
the agency form (provided in your folder and also on our website.
This form can be returned by fax, email, or in person. Without this
signed form we are not able to provide keys to tradespeople, which
could delay the repair process. The tradesperson will contact you to
make a convenient time. In the event that you have an emergency,
please contact our office immediately. Emergency repairs are defined
in your RTA Information Statement (Form 17A). If our office is
closed, please refer to your Tenancy Agreement for contact
information for tradespeople.
KEYS:
If you have
misplaced your keys you can collect our office master set and return
them within 1hour. If it is outside office hours, a charge for this
service may apply.
MOVING
OUT: If
you intend to vacate on the lease expiry date, or after that date,
two (2) weeks written notice must be given on the RTA Form 13. This
form is provided in your folder.
OFFICE
HOURS:
Monday – Friday 8.30
a.m. to 5.00 p.m. Saturday 9.00 a.m. to 1.00 p.m.
