Tenant Info

TENANT GUIDE RENTING

APPLICATION PROCESS

An Application for Residential Tenancy needs to be completed and signed by all people wishing to reside at the property. You can download a copy of the Application Pack here.

Also, please provide the following information:

  • Payslip, Centrelink form, or other proof of income
  • Copy of Driver’s Licence and/or Passport (must provide photo I.D.)
  • Copy of at least 3 rent receipts or tenant ledger
  • Copy of phone, gas, electricity accounts or council rates notice for current address
  • References from previous landlords/agents, current employer and/or others

Download Application for Residential Tenancy form click here

ENTRY CONDITION REPORT

This is a very important document because it safeguards the tenant’s bond. Please check the property against the report, sign and return it to our office within THREE (3) calendar days of the commencement date of your tenancy, as required by the Residential Tenancies & Rooming Accommodation Act. If you find any discrepancy with the report, please inform our office when you return the report.

OCCUPANCY

Only the people originally included on the application, approved by the owner and named on the tenancy agreement, are allowed to reside at the property permanently.

PAYING THE RENT

Rental Rewards is our preferred option. This method offers tenants an easy and convenient way to pay their rent, by using Bank Account, Credit Card or Debit Card. See the brochure in your folder for full details.

REPAIRS AND MAINTENANCE

It is the tenant’s responsibility to report all repair and maintenance issues to the agency. All requests for repairs must be submitted on the agency form (provided in your folder) and also on our website. This form can be returned by fax, email, or in person. Without this signed form we are not able to provide keys to tradespeople, which could delay the repair process.

The tradesperson will contact you to make a convenient time. In the event that you have an emergency, please contact our office immediately. Emergency repairs are defined in your RTA Information Statement (Form 17A).

If our office is closed, please refer to your Tenancy Agreement for contact information for tradespeople.

Always check our Maintenance Guide first before lodging a Maintenance Request.

KEYS

if you have misplaced your keys you can collect our office master set and return them within 1hour. If it is outside office hours, a charge for this service may apply.

MOVING OUT

If you intend to vacate on the lease expiry date, or after that date, two (2) weeks written notice must be given on the RTA Form 13. This form is provided in your folder. You can find a checklist of everything you need to do when you move out of your rental premises, here. Also, download a Cleaning Checklist to ensure you maximise your bond refund.