Privacy Policy

Thank you for visiting our web site. In order to ensure that we are consistent in this approach, we have adopted a Privacy Policy to comply with the National Privacy Principles, contained within the Privacy Amendment (Private Sector) Act 2000. This policy is written to ensure that we respect and keep safe all the personal information you may provide to us in any service we perform for you. This policy may be updated from time to time.

Collection of Information

We only collect information from you that is necessary for what we do. For example, when you purchase a property we will be asking for your name, address, and personal contact details so that we can ensure that we provide quality service that includes keeping you updated on any related information. We may use information you provide to us to help improve the services we offer and to measure the interest shown in our services.

Surat Basin Real Estate undertakes to only collect information by lawful and fair means. This means we will never be unreasonably intrusive. We will provide all clients and customers the opportunity to “opt-out” of receiving promotional material either electronically or in hard copy. You can contact us at any time if you do not want to receive marketing information from us. We will process these instructions as soon as possible. Our staff will be notified of programs and policies for monitoring of telephone, email and internet usage.

Use and Disclosure

Personal information is collected for the purpose of assisting you with buying, renting, selling, developing, project managing and improving property. Information will not be disclosed to third parties without your written consent.

Data Quality

Surat Basin Real Estate endeavours to ensure that all data collected is accurate and well maintained. All computer access is password controlled and we have a policy to deal with security of information to ensure maximum protection of an individual’s personal details.

Any information collected is processed, stored and retrieved in accordance with legislative requirements.

Openness

Any client or customer who has furnished personal details to us will have the right to seek out the information we hold on them. We undertake to respond to any client or customer enquiry regarding what information we hold, how we use it and where or how it is disclosed

Anonymity

Wherever practicable, Surat Basin Real Estate will allow any individual to seek out and obtain information about our services in a confidential manner and without the need to identify themselves.

What to do if you have a Privacy Complaint

Our aim is to ensure that we treat all personal information with respect and care. However, should you have a complaint that relates to how we have collected or used the information you have provided on yourself, we would like the opportunity to remedy the situation.

Surat Basin Real Estate has a Privacy Officer for this purpose, and all privacy complaints will be dealt with in a timely manner. Should you have a complaint, please address it to:
Privacy Officer,
PO Box 896
Chinchilla. Qld 4413