Maintenance Tips for tenants
Before proceeding
with logging your Maintenance Request, please use this Maintenance
Guide first, to avoid any unnecessary call outs.
NO
POWER
Have you contacted the
electricity company? There may be a fault in the street.
If renting a unit – have you
checked with a neighbour? If in a block of units it may be the Body
Corporate that needs to be contacted for action.
Have you checked your meter
box? There may have been an overload and the safety switch has been
activated and needs resetting.
Have you checked that one of
your appliances is not faulty? Unplug all appliances in the house.
Reset the safety switch in the meter box. Plug in the fridge and turn
on the power point, check the safety switch. If the safety switch
clicks off then you know that there is a fault with the fridge and
you need to get it repaired. Otherwise disconnect the fridge and plug
in the stereo and continue checking all appliances until the faulty
appliance is located. If the electrician attends to the job and finds
the fault with one of your appliances, then you will be charged for
the service fee.
NO
HOT WATER
Have you checked to see if
your hot water system needs refilling / topping up? There is
normally a copper valve on electric hot water systems and an overflow
pipe – pull up this lever until a flow of water starts coming out
of the overflow pipe. This quite commonly needs to carried out every
six months or soHave you checked that the water tap on the hot water
system itself is turned on?
STOVE
ELEMENT IS NOT WORKING
Have you checked the
connections to make sure they are not loose or dirty?
Sometimes
pulling the elements out, cleaning them and putting back in again
can fix the problem.
GARBAGE
DISPOSAL IS NOT WORKING
Is it turned on at the switch
underneath the sink?
Have you attempted to reset
the safety switch?
This is normally a little red or black button
underneath the bottom of the garbage disposal unit – you may have
to get on your hands and knees to find the switch. The switch can be
activated by an overload and simply needs to be reset.
KITCHEN
/ BATHROOM SINK IS BLOCKED
Have you tried using some
Draino to try and free the blockage?
Have you tried pouring boiling
water down the sink to free up old soap & hair?
Have you cleared clogged waste
from the “u” bend?
Put a bucket under the pipe, unscrew the
pipe under the sink (where possible) remove the clogged waste and
re-screw the pipe back together. Pouring boiling water down the
drain, can also clear the blockage.
Do not put fat and oil into
the drain as these will clog up the pipes.
WASHING
MACHINE IS NOT WORKING
Are the washing machine taps
turned on at the wall?
Have you checked to make sure
that the appliance is turned on at the wall?
Have you checked that the lid
is closing properly?
If the machine has stopped
half way through a cycle, make sure that you have not overloaded the
machine or that it is out of balance. Re-arrange the items evenly in
the bowl.
DRYER
IS NOT WORKING
Have you checked to see if the
filter needs cleaning out?
Dryers can automatically shut down due
to overload of lint in the filter.
Dryer may need to be re-set
before it will start again.
GARAGE
REMOTE CONTROL IS NOT WORKING
Have you checked to see if the
batteries have not gone flat?
Have you checked the
combination to make sure that it is the same as the combination on
the panel in the garage?
This is not always possible to check as
there are so many different styles of remote controls, but where
possible you can take the cover off the remote control and find a
number code inside – this same code is on the unit of the remote
control in the garage – the combination on both should be
identical.
Have you checked that the
lever inside the garage is on “auto”?
The lever is generally
next to the control box inside the garage. You can either choose
“manual” to operate the door with the key or “auto” to
operate the door with the remote control.
